Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@nolux.in. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@nolux.in

Unboxing Video Requirement

To protect our customers and ensure accurate resolution of delivery-related issues, we require an unboxing video for claims involving a wrong product, missing product, incorrect quantity, or any other discrepancy in the delivered package.

Any such issue must be reported to us within 72 hours of delivery. The unboxing video must clearly show the AWB number on the outer package and the complete opening of the package, including all items received. The video should be continuous and unedited.

This verification helps us investigate the issue with our fulfillment and logistics partners. Without a valid unboxing video showing the AWB number, or if the issue is reported after 72 hours of delivery, we may be unable to process a replacement, re-delivery, or refund for product/quantity discrepancies.

For damaged products, please provide clear photographs and, where possible, an unboxing video showing the condition of the package and product upon opening. Damaged-product claims should also be reported within 72 hours of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Nolux PurePaw Wipes are non-returnable due to the hygienic nature of the product. Since these wipes are intended for direct use on pets, we cannot accept returns or exchanges once the product has been delivered. This policy helps ensure the safety and hygiene of all our customers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@nolux.in